Help Desk Technician (English Speaker)

  • Cybele Software, Inc
  • Belgrano , Capital Federal, Argentina
  • 21/04/2020
Full time Desarrollo / Programación / Bases de Datos

Descripción

Cybele Software, Inc. Is a leading provider of Remote Access and virtualization solutions for the international market. To achieve the next stage into our fast-growing business, we are ready to set a new challenge in our Technical Support Team.

As a help desk technician, you’ll be a part of a qualified multidisciplinary team, that provides assistance to customers on questions and problems relating to the installation, setup, configuration and functionality of our remote access and virtualization solutions.

Responsibilities include:

  • Analyze users problems and provide technical assistance over the phone, email, and chat providing a world-class customer experience
  • Document issues and solutions – Create service tickets for incidents - Follow up incidents with the clients and the development team.
  • Testing outcoming builds and reporting bugs.

Qualifications/Requirements

Basic Qualifications

  • Advanced English language skills. (Fluent Bilingual is a Must)
  • Basic understanding of networking, TCP/IP, and server operating systems (Windows 7, 10 and Windows Server 2012, 2016, 2019).
  • Process-oriented 
  • Excellent communication and documentation skills.
  • Self-driven and proactive
  • Quick learner, organized and knowledgeable problem-solver
  • Excellent customer service skills

Desired Qualifications

  • General knowledge of JavaScript and HTML.
  • It can operate independently or with minimal daily supervision, acts with a sense of urgency.
  • Strong work experience in a similar technical role, or technical support role highly desirable.

Zona de trabajo: Belgrano (CABA). Incorporación inmediata en Relación de dependencia con la empresa + Salario Competitivo + Horario Flexible + Medicina Prepaga (OSDE) + Capacitacion In company + Frutas, snacks e Infusiones libres (Cafe Expresso).